Returns & Exchanges

At KPOP Online Store, we want you to be completely satisfied with your purchase. If your official merchandise is damaged or incorrect, you can return or exchange items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Email our customer support team with your order number and clear photos of the items you wish to return or exchange.

• 2.
  Receive Authorization

  Once approved, our team will provide a Return Merchandise Authorization (RMA) number and the specific return shipping address.

• 3.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all photocards, posters, and inclusions are intact and undamaged.

• 4.
  Ship and Track

  Send the package using a trackable shipping service and provide us with the tracking number to expedite your refund or replacement.